Privacy policy

Privacy Policy

This Privacy Policy describes how snugorastore.com (the "Site", "Snugora", "we" or "us") collects, uses and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have questions about this policy, want more information about our privacy practices, or would like to make a complaint, please contact us by email at snugora1@gmail.com or by mail at:

Snugora, 160 Broadway, New York, NY 10038, United States

The person responsible for the protection of personal information at Snugora is our Privacy Officer, who can be reached at snugora1@gmail.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support. In this policy, "Personal Information" means any information about an identifiable individual, including the information listed below.

Device information
- Purpose of collection: to load the Site correctly for you and to understand how the Site is used so we can improve it.
- Source of collection: collected automatically when you access the Site, using cookies, log files, web beacons, tags and pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: browser version, IP address, time zone, cookie information, the pages and products you view, search terms, and how you interact with the Site.

Order information
- Purpose of collection: to provide products to you and fulfill our contract with you, process your payment, arrange shipping, send invoices and order confirmations, communicate with you, and screen orders for potential risk or fraud.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, our payment processors, our shipping and fulfillment partners, and the apps we use to run our store (such as product bundle and shopping cart apps).
- Personal Information collected: name, billing address, shipping address, payment information (including credit and debit card details, PayPal, Shop Pay, Apple Pay, Google Pay and other payment methods offered at checkout), email address and phone number.

Customer support information
- Purpose of collection: to provide customer support and respond to your requests.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our email provider.
- Personal Information collected: your name, email address, order number and any information you choose to include in your message, such as photos.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at snugora1@gmail.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers who help us run our store and fulfill your orders, as described above. For example:

- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
- We share your name, shipping address and order details with our shipping and fulfillment partners so your order can be delivered.
- Payments are handled by our payment processors. We do not store your full card details.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information, or to otherwise protect our rights.

We do not sell your Personal Information.

Advertising and Analytics

We do not currently use third-party advertising pixels or third-party analytics services on the Site. We use the analytics built into Shopify to understand how the Site is used. If we start using third-party advertising or analytics services, we will update this policy before doing so.

You can opt out of interest-based advertising from many companies through the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, providing customer support and, where you have agreed to it, keeping you up to date on new products and offers.

Lawful Basis (EEA and UK Residents)

If you are a resident of the European Economic Area or the United Kingdom, we process your Personal Information under the following lawful bases:
- Your consent
- The performance of the contract between you and Snugora
- Compliance with our legal obligations
- Our legitimate interests, which do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we keep your Personal Information for our records for as long as needed to fulfill your order, meet our legal, tax and accounting obligations, and resolve any disputes, unless you ask us to erase it where the law allows. For more information, see "Your Rights" below.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. This includes:
- A temporary block of IP addresses associated with repeated failed transactions, lasting a small number of hours.
- A temporary block of credit cards associated with blocked IP addresses, lasting a small number of days.

Your Rights

Depending on where you live, you may have the right to access the Personal Information we hold about you, to receive a copy of it, to have it corrected or updated, to have it deleted, to withdraw your consent, and to object to or restrict certain processing. To exercise any of these rights, email us at snugora1@gmail.com. We may need to verify your identity before responding.

Residents of the European Economic Area: your Personal Information is initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how these transfers comply with the GDPR, see Shopify's GDPR resources: https://help.shopify.com/en/manual/your-account/privacy/GDPR

Residents of California: you have the right to know what Personal Information we hold about you, to receive a copy of it, and to ask that it be corrected or deleted. We do not sell your Personal Information. If you would like an authorized agent to make a request on your behalf, please contact us at snugora1@gmail.com.

Cookies

A cookie is a small piece of information downloaded to your computer or device when you visit the Site. Cookies help the Site remember your actions and preferences, such as items in your cart and your region, so you don't have to re-enter them on every page. They also help us understand how the Site is used.

We use cookies that are necessary for the store to work (for example, for your shopping cart, checkout and account login) and cookies for reporting and analytics through Shopify. You can see the full list of cookies Shopify uses on its storefronts here: https://www.shopify.com/legal/cookies

Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use expire between 30 minutes and two years after they are set.

You can control and manage cookies through your browser settings, usually found in the "Settings", "Tools" or "Preferences" menu. Please keep in mind that blocking or removing cookies may affect how the Site works, and some parts of the Site may no longer be fully available. For more information about managing cookies, visit www.allaboutcookies.org.

Do Not Track

Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. The updated version will be posted on this page with a new "Last updated" date.

Complaints

If you would like to make a complaint, please contact us by email at snugora1@gmail.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. In Canada, you can contact the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca) or, in Quebec, the Commission d'accès à l'information du Québec (https://www.cai.gouv.qc.ca). If you live elsewhere, you can contact your local data protection authority.

Last updated: October 8, 2026