Shipping policy

Shipping Policy

Free Shipping on Every Order

Every Snugora order ships free, with no minimum spend. We ship to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand.

All payments are subject to verification and approval before an order ships. To help protect against card fraud, orders with incorrect billing information or orders that need additional verification may be delayed or cancelled.

Processing Time

Please allow up to 15 business days (approximately 3 weeks) for your order to be processed and handed to the carrier. Many orders ship sooner, but we quote the full window so you know what to expect. Processing time is separate from, and in addition to, the delivery estimates below. We process and ship orders on business days only (Monday to Friday, excluding holidays).

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

If your order contains more than one item, your items may arrive in separate packages on different days.

Order Changes and Cancellations

If you need to change or cancel your order, email us at snugora1@gmail.com as soon as possible with your order number. We can change or cancel an order free of charge at any time before it has been handed to the carrier. Once an order has shipped, we are unable to change the order or the shipping address.

Tracking

Every order ships with a tracking number. Your tracking may show "Label created" or "Shipment information received" for several days after your shipping confirmation while the parcel is prepared and collected by the carrier. This is normal. Tracking begins updating once the carrier scans the parcel.

If it has been more than 10 business days since you received your tracking number and there is still no update, please contact us at snugora1@gmail.com.

Estimated Delivery Times

Delivery estimates begin on the day your order ships (the day the carrier first scans the parcel), not on the day you place your order. The estimates below are in business days and do not include processing time. Delivery dates are estimates and are not guaranteed.

United States: 7–14 business days
Canada: 10–14 business days
United Kingdom and European Union: 10–14 business days
Australia and New Zealand: 10–21 business days

While we do everything we can to deliver your order on time, Snugora cannot be held responsible for delays outside our control, such as customs clearance, holidays, severe weather or carrier disruptions.

Duties and Taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These fees are the responsibility of the recipient and are not included in your order total. If a shipment is refused and returned because of these fees, any resulting costs are the responsibility of the recipient. For questions about customs charges, please contact your local customs office.

Lost or Stolen Packages

If your tracking has not updated for 15 or more days, or your order has not arrived within the estimated delivery window, please email us at snugora1@gmail.com with your order number and we will look into it and arrange a replacement or refund if your package is confirmed lost.

If your tracking shows your package as delivered but you have not received it, please check with neighbours and your local post office first, then contact us within 7 days of the delivery date. Snugora is not responsible for packages confirmed as delivered to the address provided at checkout.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders delivered to an incorrect address entered at checkout, or for orders returned because the address was incomplete or the recipient could not be reached.

Questions

We are always happy to help. Email us at snugora1@gmail.com with any questions about your order.

Last updated: October 8, 2026